FAQs

I’m looking for a certain type of tea I don’t see listed, can I still get it?
We do have more teas in our retail shop than we do on our web store, so it’s possible we have what you are looking for, or can get it if not. Please email us at teashop@tea-lady.com, call the shop toll-free at 1-877-330-7521, or contact us using the form here, and we’ll see what we can do.

Where can orders ship?
We ship to any United States addresses that the US Postal Service can ship to, including military addresses.

Shipping is currently free on all web orders within the continental United States. Please see the shipping information page for more details.

How do I brew tea?
Please see our brewing instructions here.

How do I set up an account on Tea-Lady.com?
After you’ve made your selection of what to purchase, and you’ve moved on to the shipping information screen, there will be an option to create a new account.

I have a question I don’t see here, where can I ask?
Please email us at teashop@tea-lady.com, call the shop toll-free at 1-877-330-7521, or contact us using the form here.